Have a question, need an update on an order status or require assistance with the store? Please fill in the form and someone will get back to you. If you happen to contact us after hours, someone will reach out to you the following business day.

Business Hours:

Monday-Friday: 8am-5pm

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    For Bugs or Issues: Please let us know what browser you are working in (ie: Chrome, Firefox or Safari), what you were doing when the issue happened and what Operating System you are using (ie: Mac OS Sierra or Windows 10). These details will help us try to replicate and solve the problem.

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    For Returns: Please provide the list of products you would like to return and reason for return.
    For Order Status: Please describe your request for order status below. Did you know you can check your status in your account?

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    Frequently Asked Questions

    How do I reset my password?

    To reset your password, please click here. You can also find the reset password link in the footer area of the site or on the login page.

    I have not received my order; how can I find the order status or tracking number??

    To view your order status, please go to My Account –> Orders.

    To view your tracking number, under your existing order (found in the Orders tab), click on the “View” Button to see all the order details. This area will contain your tracking order number.

    You will also be notified via email of your order tracking number.

    Where can I find out how many CO-OP dollars I have?

    Your CO-OP dollar balance will always be visible on the top right hand corner of the website. You can also view your balance in My Account –> My CO-OP Dollars.

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